YOUR SECURITY
All information that is exchanged on our website is encoded using 40 bit Secure Sockets Layer (SSL) technology, a widely used data encryption coding system for secure e-commerce transactions. This insures that all personal information that you send us and all credit card information that is shared is first, scrambled beyond recognition while it is traveling to us, and second, safe and inaccessible to other internet users. While you are connected to stitchchicago.com, a yellow lock icon should appear in the bottom of your browser window which will confirm that we have a secure connection. Every bit of data sent from your browser to our server is encrypted and safe while this logo is present. The letters “https” ( rather than just “http”) located in the URL address window should also indicate that you are using a secure browser.

YOUR PRIVACY
STITCH is committed to protecting your privacy. We do not sell, trade or rent your personal information to any third parties, ever. The information we gather is used solely to process your order, track your purchases and update your customer profile so that we can communicate with you better. We use the information you give us here, and at the store, to keep in touch with you by mail, e-mail and telephone and to recognize you on this website. (If you do not want to receive e-mail, mail or telephone calls, please send us a note stating so at info@stitchchicago.com.) IF YOU DO NOT WANT TO RECEIVE EMAILS FROM STITCH CLICK HERE. Every bit of information that you share with us is securely guarded and used solely by authorized personnel at STITCH. If you have any questions about the information we collect, please contact us at 773.782.1572

RETURNS AND EXCHANGES
In order to insure professional consistency, we have elected to use the same policies on this website as we use in our store: Merchandise that is purchased at stitchchicago.com may be exchanged at our store or returned for store credit within 30 days of purchase. However, furniture that is custom ordered is made specifically for you and MAY NOT be returned. We do not issue cash or credit card refunds, we allow for exchanges at the store or issue store credit only. In the event that you would like to send the unused items you have purchased back to STITCH for a store credit, please call 773.782.1572 or e-mail scott@stitchchicago.com for a return authorization. (We do not accept any packages at STITCH without authorized numbers.) We will issue you a store credit, good for one full year, once we have inspected the goods. Your store credit will then be sent to you via mail or e-mail and will be on file at STITCH for your convenience.

NOTE:   All gift certificates, at this time, can only be redeemed at our physical location: STITCH, 1723 N. Damen, Chicago, IL 60647. However, you can certainly add gift certificates to your wish list and have them mailed to you.

If you receive an item that has been damaged in shipping, you will need to hold onto the packaging and the damaged item. Contact scott@stitchchicago.com immediately. Scott will work with you to get a replacement sent out quickly.

SHIPPING AND DELIVERY
We ship all small goods via UPS, within 48 hours of your purchase.
All shipping prices are dynamically calculated by UPS and are based on weight, distance and priority level. We ship all furniture and larger goods through a variety of reliable shipping companies.
If you are purchasing furniture or larger items from stitchchicago.com and would like us to make delivery arrangements for you please contact info@stitchchicago.com with your questions. We will be able to give you delivery quotes after we have spoken with you. At this point in time, STITCH is only delivering goods to the 50 United States. If you would like to purchase STITCH products and live outside the United States, please contact us info@stitchchicago.com.

TAXES
STITCH is required by law to collect an 8.75% tax on all merchandise that is delivered to addresses in Illinois.