stitch damen avenue chicago
How do I return an item?
Items may be returned for store credit or exchange only within 30 days.
We do not give cash nor credit card refunds.
Items must be in
"new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 30 calendar days of the delivery date (after 30 days no returns nor echanges are allowed)
• -must not be a special order or a custom order
Original sales receipt must accompany returns.
If an item is received damaged or is incorrectly shipped by us please call us immediately.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for a credit refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Please contact us for more information on returning an item. 773.782.1570. Thank you.
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